Cookies
Lifeline Medical Services staff portal and Lifeline apps · Last updated 21 October 2026
What we store on your device
Cookies are small files saved by your browser. Some of the items below are saved in your browser's storage instead of a cookie - they work in the same way.
| Name | Type | What it's for | How long it lasts |
|---|---|---|---|
PHPSESSID |
Cookie | Keeps you signed in as you move between pages, and protects forms against misuse. | Until you close your browser |
portal_device |
Cookie | Remembers a device you've verified with two-factor sign-in, so you aren't asked for a code every time. Security cookie. | Up to 180 days (we only trust the device for 7 days) |
pwa_remember |
Cookie | Keeps you signed in to the Lifeline staff app or manager app on your phone. | 30 days since you last used the app |
EPRSession |
Cookie | Keeps you signed in on ePRF summary pages. | Until you close your browser |
events_notify_dismissed / mgr_notify_dismissed |
Browser storage | Remembers that you closed the "turn on notifications" banner in the app, so it doesn't keep reappearing. | Until you clear your browser data |
App offline cache |
Browser storage | Stores the Lifeline app's screens so it opens quickly and works with a poor signal. | Until the app updates or you clear your browser data |
Why we don't ask for consent
The law allows websites to use cookies that are strictly necessary for a service you've asked to use - such as signing in and keeping your account secure - without asking first. All of the items above are of that kind. If we ever add cookies that aren't essential, we'll ask you before using them.
Other services some pages use
Some pages load content from other providers: Google Maps (for the address search), Google Fonts, and standard code libraries (jsDelivr, unpkg, jQuery and DataTables). These providers receive your device's IP address when the page loads, as with any website. We don't use them to track you, and we don't share your portal information with them.
Controlling cookies
You can delete or block cookies in your browser settings. If you block the cookies above, you won't be able to sign in to the portal or the app.
Questions
Contact us at info@lifelinemedicalservices.co.uk.
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